OVERVIEW
By accessing and using this website, you are agreeing to the following terms. If we have been banned in your area for whatever reason then please do not come here because these websites can only provide services that legally exist within their respective states/jurisdictions – meaning they won’t be able offer something specific if it doesn’t comply with local laws! We also understand how important an 18+ age requirement is so as such all users must meet said criteria before being granted access.
By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and gnomebookwriting.com. By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and McMillan Bookwriting
DEFINITION OF TERMS
“website” means all online content on McMillan Bookwriting website pages.
customer,” “you,” “yours”or means and refers to you and/ or any other person submitting an order to gnomebookwriting.com on your behalf.
“company,” “we,” “our” or means and refers to gnomebookwriting.com, a company registered under the laws of the State.
“product or services”means and refers to all services and products provided by gnomebookwriting.com to customer in accordance with his/ her order.
“order” means an order via phone or e-mail made by customer to purchase services or products provided by gnomebookwriting.com. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.
OUR SERVICES
By submitting an order or payment on this website, you are agreeing to be bound by the terms set out in our policy. Carefully read and understand all of these conditions before making any purchases here as they may vary from those advertised Online.
RETURN
We don’t accept returns on fulfilled orders because our products are made to order. But if you want your changes, like editing and proofreading services done along with requirements being followed then we have a revision process for customers who need it.
If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers as their satisfaction is the most important thing to us. If the fulfilled product does not meet the requirements, as specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
REVISIONS
Each package has its own revision policy, per the service description of each individual package. We provide revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order Management Platform. The revision period will depend on the ordered package.
Once the product has been presented for review and its status updated to Waiting For Customer Approval, customers can request revisions by sending an email directly with their assigned project manager. The client owns all rights to any content changes made after fulfillment but before publishing as it’s delivered in a word format (including images).
REFUND POLICY
We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their needs. Our team will always work with the customer to resolve any issues to the best of our ability.
Circumstances in which a refund may be provided include, but are not limited to, should there be exceptional reason, orders which have not yet been allocated and/or started at the time of the refund request.
Refunds, if processed, take between 5 to 15 days to reflect on the customer’s end. A processing fee of USD 250 or 5% of the order amount (whichever is higher) will be charged in all cases. The confirmation of approval for the refund request will be provided by the support team and can only be made through the original payment method used at the placement of the order. You will also receive a notification of refund via the email used at the original time of checkout.
We offer refunds only in special cases and specified conditions, detailed as under:
CHANGE OF MIND:
- a) Prior to Project Initiation: The customer is entitled to 100% refund before our writers/ editors start working on the project.
- b) If (for any reason) you change your mind and decide to discontinue your project with us after placing your order, you can ask for a refund within one hour of placing your order.
- c) After Project Progress: All refund claims made after the project has been initiated and at least one round of revision is availed by the Client, we may provide a partial refund (up to 5%) owing to the need to fairly compensate our internal teams.
INCOMPETENT DELIVERY:
Customers are entitled to claim a refund once they have exhausted all the options detailed as under; if it does not comply with project requirements (as requested/documented by customer). We commit ourselves at 100% satisfaction rate and offer unlimited revisions for our customers so that deliverables will be up-to -the mark. Reserve FREE Pages in advance but of same value can avail them anytime you want without any hassle.
- If it does not comply with project requirements (as requested/documented by the customer).
- We are committed to provide our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark. We assign, re-assign and re-write your work to ensure complete satisfaction. Reserve FREE Pages for future, but of same value and you can avail them at any time. If we’re still not able to deliver what you asked for, refund will be processed with a mutual agreement on a set percentage (but only in the cases where the delivery is completely off the mark)
LATE DELIVERY:
We are committed to delivering on time and if we fail, your refund will be processed once it’s established that the late delivery was our fault.
REFUND TIME FRAME:
Customers must claim their refund within 10 days of first submission/order delivery subject to no revisions availed. After that, it will not be entertained and all past claims have been denied.
CASES WHERE REFUND WILL NOT BE ISSUED:
- In case of late delivery due to some minor technical errors, such as grammatical, typing, word count, missing references etc., refunds will be processed with mutual agreement and company will only settle with partial refund or discounts reserved for future purchases.
- Company will not be responsible for any delay from the client’s end.
- No refund will be issued on the basis of low word count.
MODIFICATIONS TO THE SERVICE AND PRICES
Services are subject to change without notice – we reserve the right at any time and for whatever reason, including but not limited to: price changes; modifications or discontinuance of services.
